Maintenance and support

Even after successful delivery of a system developed by us, we are available for maintenance and support tasks. We provide the customer with a customer support specialist for that purpose. This permits any maintenance of the application by the developer responsible at any time.

In addition, we offer multilingual first-level support services during our business hours. Support cases can be handled via the following communication channels:

  • Phone
  • E-Mail
  • Remote Connection
  • On site

A professional ticket system is available to us and our customers, which allows us to guarantee continuous support when necessary with appropriate substitution rules.