Competent partner beyond implementation
Demanding tasks and solutions demand comprehensive support. Therefore we are there for you as a reliable partner also after the project ends. This is to strengthen the smooth and continuous operation of your business.
Flexible levels of support
To guarantee a smooth use of systems, we offer our clients different levels of support.
- 1st Level Support: Unified support centre (help desk) to handle problems and questions of users while using a system.
-> mbi consults on how to set up a help desk, but also offers to temporary carry out 1st level support. - 2nd Level Support: Dealing with user problems that can not be solved directly at the first level.
-> mbi trains client staff to manage 2nd level support at the company, but also offers to carry out 2nd level support for clients. - 3rd Level Support: Problems that involve to analyse software bugs and require programming.
-> For all mbi developed systems a free 3rd level support is guaranteed over the entire live-cycle of an application.
